Terms and Conditions of Sale
Effective as of 13/08/2026
This document is governed by French law. Where French legal terms or article references are cited, they refer to French statutes that remain applicable regardless of the client's language or nationality.
Article 1 — Identification of the service provider
Bettina Lansmant Châtelet, trading as Elusia, Sole Proprietorship (Entreprise Individuelle, under French law) SIREN: 940 213 010 Registered office: 59 rue de Ponthieu, Bureau 326 chez Source, 75008 Paris, France Email: elusiacoaching@outlook.com
Hereinafter referred to as "the Service Provider" or "Elusia".
Article 2 — Purpose
These Terms and Conditions of Sale ("Terms") govern the contractual relationship between Elusia and any individual or legal entity (hereinafter "the Client") wishing to book a coaching service offered by Elusia via its website or any other online booking channel.
Any booking of a service implies unreserved acceptance of these Terms by the Client.
Article 3 — Services offered
Elusia offers professional coaching services for individuals and organisations, including in particular: individual or group coaching sessions, group workshops, tailor-made support programmes, and conferences.
The details, content, and duration of each service are specified on the website or communicated to the Client prior to booking.
Article 4 — Pricing
Service prices are indicated in euros, exclusive of tax. VAT is not applicable — Section 293 B of the French General Tax Code (Code Général des Impôts). Elusia reserves the right to modify its prices at any time; services are invoiced based on the prices in effect at the time of booking.
Article 5 — Booking
The Client selects an available time slot via the online booking tool provided on Elusia's website. The booking is confirmed once the Client has validated the requested information and, where applicable, made payment in accordance with Article 6.
A booking confirmation is sent to the Client by email.
Article 6 — Payment terms
Payment for services may be made using the following methods:
- Secure online payment by credit card via the Stripe platform;
- Cash;
- Cheque;
- Bank transfer.
Online card payments are processed by Stripe, a payment service provider. The Client's banking details are neither collected nor stored by Elusia: they are transmitted directly and securely to Stripe, which applies its own security protocols (PCI-DSS standard).
Unless otherwise agreed, payment is due at the time of booking or according to the schedule agreed between the parties.
Article 7 — Right of withdrawal and consumer mediation
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Client has a period of fourteen (14) calendar days from the signing of this contract to exercise their right of withdrawal, without having to justify their decision or incur any penalty. This right may be exercised by any unambiguous statement expressing the intention to withdraw, addressed to the Coach in writing.
Where the Client expressly requests that the performance of the service begin before the withdrawal period expires, and subsequently exercises this right, the Client remains liable for payment for services actually performed up to the date of withdrawal, in accordance with Article L.221-25 of the French Consumer Code.
In the event of a dispute relating to the interpretation, performance, or non-performance of this contract, and in accordance with Articles L.611-1 et seq. of the French Consumer Code, the Client has the right to have free recourse to a consumer mediator.
The Coach declares that she adheres to the following consumer mediation service: Médiation de la Consommation & Patrimoine 12 square Desnouettes, 75015 Paris, France
Following a prior written complaint addressed to the Coach that has gone unanswered or has not been resolved within a reasonable period, the Client may refer the matter to this mediator in an attempt to resolve the dispute amicably. This mediation option does not in any way prevent the Client from subsequently pursuing legal action.
Article 8 — Cancellation, lateness, and rescheduling
The Client may cancel or reschedule a booked appointment under the following conditions:
- Any cancellation or rescheduling request made more than 48 hours before the appointment incurs no charge.
- Any cancellation or rescheduling request made less than 48 hours before the appointment, or any Client no-show, will incur no charge, except where the booking is part of a personalised coaching programme, in which case the session is deemed to have been performed and is therefore due.
In the event of cancellation initiated by Elusia, the Client will be offered a new time slot or, failing agreement, a full refund of the amounts paid for the session in question.
In the event of a delay of less than 30 minutes, the session is shortened accordingly. In the event of a delay of more than 30 minutes, the session is cancelled with the possibility of rescheduling.
Article 9 — Client obligations
The Client agrees to provide accurate information when booking and to be available for the booked time slots. Coaching services rely on the Client's personal commitment; Elusia cannot guarantee any particular outcome, as the support provided is an obligation of means, not of result.
Article 10 — Ethics and professional conduct
The Coach fully complies with the Code of Ethics of the International Coaching Federation (ICF). Specifically, she commits to:
- respecting the confidentiality of information shared by her Client, as well as the content of their conversations;
- systematically prioritising the objectives and wishes expressed by the Client, respecting their values, and leaving them responsible and accountable for their own outcomes;
- discovering, clarifying, and aligning with what the Client wants to achieve, helping them clarify their issue and develop their own solutions and strategies by stimulating their capabilities;
- never allowing personal interest of any kind to influence the relationship established with the Client.
The Coach reserves the right to end the coaching relationship if the Client's expectations or attitude prevent the process from proceeding appropriately.
The Client:
- is responsible for their personal commitment to this coaching engagement, as well as their availability for its implementation;
- trusts their coach and the coaching process;
- provides an honest account of their situation, expresses their feelings and difficulties as truthfully as possible, and demonstrates openness;
- is punctual for appointments made with the Coach.
Article 11 — Liability
The Coach commits to providing coaching services in accordance with professional standards, with professionalism and diligence.
The Client acknowledges that coaching constitutes personal support aimed at fostering reflection, motivation, and individual progress, without any guarantee of results.
The Coach's liability may only be engaged in the event of proven fault, direct, certain, and foreseeable damage, and a causal link between the fault and the damage.
In any event, the Coach's liability shall be limited to the total amount actually paid by the Client under this contract. Indirect, intangible damages, loss of opportunity, moral prejudice, commercial prejudice, loss of profit, or any other "extended economic" prejudice are expressly excluded. This limitation does not apply in the event of gross negligence or intentional misconduct (dol) by the Coach, as recognised by a court decision.
The Coach draws the Client's attention to the fact that the service requires their active participation: if the Client refuses to follow recommendations or fails to provide the required elements, the Coach cannot be held liable for the consequences of such refusal or failure.
Article 12 — Personal data
Personal data collected as part of the booking and performance of services is processed in accordance with Elusia's Privacy Policy, which itself complies with the General Data Protection Regulation (GDPR).
Article 13 — Intellectual property
The content, methods, and materials used in the coaching services (tools, workshops, documents provided) remain the exclusive property of Elusia and may not be reproduced or distributed without prior authorisation.
Article 14 — Governing law and jurisdiction
These Terms are governed by French law. Any dispute relating to their interpretation or performance falls under the jurisdiction of the competent French courts, subject to applicable public-order provisions protecting consumers.
Last updated: 13/08/2026